1. Using Original Digital Files
Whenever possible, please provide the original digital files of your photographs. These offer the best resolution and clarity for printing and digital displays. Avoid sending screenshots or images downloaded from social media, as these are often compressed and may appear blurry or pixelated when printed. To check if your image is high quality, you can view its resolution by right-clicking the file on a computer and selecting 'Properties' (Windows) or 'Get Info' (Mac). Ideally, images should be at least 300 DPI (dots per inch) for printing.
If the original digital file is available on your phone, computer, or cloud storage (such as Google Photos, iCloud, or Dropbox), you can share it directly with us using our secure upload link.
2. Scanning Hard Copy Photos
If you only have physical copies of your photos, there are a couple of easy ways to digitise them while maintaining high quality:
- Professional Scanning Services: Locations like Officeworks offer scanning services that can provide high-resolution digital copies of your printed photos.
- Using Google’s PhotoScan App: Google’s PhotoScan is a free app that allows you to scan printed photographs using your phone’s camera while reducing glare and enhancing quality.
How to Use Google’s PhotoScan App:
- Download the app from the App Store (iPhone) or Google Play Store (Android) for easy access.
- Open the app and position your photo within the frame.
- Tap the shutter button, then follow the on-screen prompts to move your phone to four designated points to eliminate glare.
- Once complete, the app will process and stitch together a high-quality digital version of your photo.
- Save the scanned image and upload it to our secure link.
- For further information, you can check out this tutorial from TechRepublic for additional guidance on using the PhotoScan app.
3. Sharing Files for Visual Tributes
To make the process easier, Candour provides a secure upload link where you can directly add your photographs. This link can be shared with multiple family members, allowing everyone to contribute.Once uploaded, family members can:
- Add photos
- Remove or replace images if needed
- Rearrange the order of photographs
This ensures a collaborative and seamless experience when putting together a photographic tribute. The upload link remains active indefinitely for your family’s access. However, please note that we need to finalise the slideshow at least 48 hours prior to the service to ensure everything is prepared in time.
4. Selecting Photos for the Order of Service Booklet
For those selecting photos for an order of service booklet, our system assigns a number to each uploaded image. To help us know which images you’d like featured in specific locations, please refer to these numbers. For example:
- “Please use photo number 5 for the front cover.”
- “Number 10 for the back of the booklet.”
- “Include photos 3, 7, and 12 in a collage.”
The first uploaded photograph is called the “holding photo”, and numbering starts from the second image as photo 1. Keeping this in mind when choosing specific images will ensure we place them correctly.
5. Sending Photos from Your DeviceFrom a Mobile Device (iPhone or Android):
- Use the upload link provided by Candour to select photos directly from your device.
- If your photos are stored in cloud services like Google Drive, iCloud, or Dropbox, upload them to the link from there.
- Alternatively, you can email them directly to your funeral arranger. Please be mindful that most email platforms have a restriction of 10MB per email. If your files exceed this limit, consider compressing them by zipping the files into a single folder. On Windows, right-click the folder, select 'Send to', then choose 'Compressed (zipped) folder'. On Mac, right-click the folder and select 'Compress'. Alternatively, use using a file transfer service such as WeTransfer, Google Drive, or Dropbox to share larger images more easily.
From a Computer:
- Windows Users: Upload photos directly from your PC or use OneDrive, Google Drive, or Dropbox to share larger files.
- Mac Users: You can upload photos from your Finder, or if they are in iCloud, download them first before sharing.
Frequently Asked Questions
How long will the slideshow last?
The slideshow duration is matched to the length of the song or songs selected. We carefully time the display of each photo to align with the music to create a seamless and meaningful tribute. The slideshow duration is matched to the length of the song or songs selected. We carefully time the display of each photo to align with the music to create a seamless and meaningful tribute.
How many songs should I choose?
This depends on how many images you would like to include. As a general guide, one song with an average length of 3 to 3.5 minutes pairs well with around 36 images. If you choose two songs, you may want to include approximately 60 to 70 images for a balanced flow.
How many photos should I upload for a photographic tribute?
We typically recommend between 30 to 60 photos for a well-paced slideshow. However, we can accommodate more or fewer images based on your preference.
What happens if I upload my photos late?
We kindly ask that all images be finalised at least 48 hours before the service. If you upload them later, we may not be able to guarantee their inclusion in the slideshow. If you are experiencing delays, please communicate with your funeral director as soon as possible so they may assist you.
Can I edit or change the photos after uploading them?
Yes, you can upload, remove, and rearrange photos using the secure link. However, once the slideshow is finalised, changes may no longer be possible.
What file formats do you accept?
We accept JPEG, PNG, and TIFF files, as these formats ensure high-quality printing and digital display.
Can I provide printed photos instead of digital ones?
Yes! You can scan printed photos using a professional service or the Google PhotoScan app. If you need assistance, we’re happy to help.
Need Assistance?
If you need help with uploading, selecting, or organising your photos, our team at Candour is happy to assist. Feel free to reach out to us at ourteam@candourfunerals.com.au or call us at 1300 788 881, and we’ll guide you through the process.By following these simple steps, you’ll ensure that your loved one’s tribute is created with the best possible images, making for a truly meaningful and high-quality remembrance.
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